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One of a company's most valuable assets is honest and constructive criticism from its customers. After all, comments are a direct indicator of how content customers are with your company. Information obtained from customer satisfaction surveys can be used to refine and improve overall offerings. Taking customer feedback seriously shows that you value their opinion. With ChatGuru, chatbots are able to invite consumers to complete a survey and evaluate both the product, the experience provided and the customer service. It is worth highlighting that WhatsApp is the ideal platform for satisfaction surveys. The 2021 Customer Experience Management report in Brazil, produced by Track, found that email, despite still being the most used channel for carrying out customer satisfaction surveys (in around 80% of companies), had the lowest response rate of all methods studied (34%). On the other hand, according to data from Track, WhatsApp's reaction rate is 50%, even higher than that of the Widget on websites and applications fer round-the-clock support According to research carried out by the American company Forrester, which focuses on developing methods to improve the consumer's shopping experience , respect for the customer's time is one of the most important differentiators that a company can offer to offer a superior service, as reported by 73% of respondents.
Furthermore, 53% of buyers tend to abandon a purchase when they cannot get immediate solutions to their queries, as shown in the same survey. In other words, a crucial method for leaving a good impression is to serve consumers whenever they need it, regardless of the time of day. Offering support 24 hours a day is essential! While maintaining human agents 24 hours a day is financially unfeasible for most companies – even due to demand – ChatGuru technology is capable of engaging with all customers and guiding them through the sales funnel even outside business hours. ChatGuru By using ChatGuru's Industry Email List WhatsApp chatbot , your business will be able to have meaningful discussions with customers that are tailored to their specific needs and interests and leave a lasting impression. Increased conversions and customer loyalty are just two of the many results our technology can help your business achieve, as well as improving the workflow between sales and customer service. The ChatGuru platform is a personalized solution that can be adapted to meet the specific demands of each business, ranging from customer service to sales strategies. The goal of our technology is to enhance your customer experience, increase engagement and ultimately grow revenue.
As a result, you shouldn't just focus on understanding new legislation and responding to every policy move so you don't get caught off guard. You must have a similar mindset as Google. Ads and websites that negatively influence the user experience need to be stopped until a more suitable solution is discovered. When the time is right, of course. If you want to think like Google, you need to put user experience before everything else. Standards may change over time, but the end goal will always be the same. ChatGuru If you are looking to improve your customer experience, your strategy must rely on ChatGuru. Our platform has a series of resources that provide agility and efficiency to your customer service. From chatbots to intelligent service rotation , your customers will be able to benefit from 24-hour support.4. Recognize and reward your clientele Profitability is directly linked to the company's ability to retain its clientele. Harvard Business Review reports that the expense of bringing in a new customer is five times greater than the cost of keeping an old one. Revenue gains of 25-95% can be expected with just a 5% improvement in customer retention.
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發表於 2024-3-7 19:11:15
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